Frequently Asked Questions
What is Xen-Tan?
XEN-TAN specializes in the science of sunless tanning products. XEN-TAN was founded by ardent self-tanners; therefore, our products deliver unparallelled effectiveness and usability - natural instant color and a great scent from start to finish.
Which product is right for me?
What is DHA - active tanning ingredient?
DHA (dihydroxyacetone) is the active ingredient used in sunless tanning products. It is a sugar molecule that reacts to the amino acids on the surface of the skin. The level of DHA controls how dark and natural the color looks. Too much DHA can lead to a "rusty", irregular look. Too little DHA results in an ineffective tan that fades too quickly. XEN-TAN uses a high level of DHA but is carefully formulated for a dark, natural tan - balanced with moisturizing oils to guarantee a smooth, streak-free application and tan.
Natural vs. orange color
XEN-TAN is formulated to generate a natural-looking tan -both the instant color and the developed sunless tan. Many other self-tan products result in an artificial "copper" color that looks unrealistic (ORANGE) on most skin types. The instant color and the active tanning ingredients in XEN-TAN products are carefully-crafted to yield a beautiful natural color - even on the fairest skins.
Fair skin
It's not "fair" that most self-tan products in the past looked the best on people who already have a tan. XEN-TAN sunless tanning products are formulated to flatter people with even the fairest skins. Technology has improved greatly in the self-tan market and we can now produce a very realistic color that makes fair skin look naturally darker. The dark-tanning formulas are actually better for fair skin than lighter-tanning products. For those shy of dark "instant" color but recognize the benefits - try the Dark Mousse which results in the same beautiful dark tan but has a light/sheer instant color. Xen-Tan is great for fair skinned individuals - you can now enjoy a beautiful tan without the damage of the sun or tanning beds.
Are you still sleeping in your sunless tanner?
Technology has changed rapidly in the world of sunless tanning. What used to take 8 hours now takes just 3! Because of the time involved in sunless tanning you needed to overnight to get the full effect. This is no longer necessary. XEN-TAN sunless tanning products not only develop in 3 hours, the "instant" color allows you to look tan immediately so you can look better on your way out of the house. Many of our customers use the Dark Mist as a quick fix before going to the gym to make muscles look more defined and skin more toned and tan. Just wait three hours before showering and you have a long-wearing dark self-tan. You can still sleep in your self-tan lotion, mousse or spray if it is easier for you but because of XEN-TAN's great scent and lighter texture, tanning during the day is now an option.
How do I apply it to my back?
Do you live alone and wonder how you are ever going to get self-tan applied to your back?
Our new products Hard to Reach is a back applicator that works with any self-tan lotion, mousse, or mist to make tanning easier. Place product directly onto back applicator and apply to skin. To prepare Hard to Reach for use, gently open back applicator until your hear it click into place. To replace pad remove the used pad from the applicator. Remove the backing paper from the new pad and press onto applicator. For best results rinse pad with luke warm water and leave to dry after each use. Hard to Reach includes 5 replaceable foam pads that may last up to 2 years with proper care. Hinge folds for easy storage and travel.
PURCHASING
Purchasing - is it safe to order on line?
Your on-line credit card transactions are secure on xen-tan.com. We use SSL (Secure Socket Layering) the state-of-the-art, industry-standard encryption technology that ensures safe internet transmission of your personal information. You will observe the "http" in the URL address turn to "https" (the "s" indicates secure) when you are in the process of entering personal information and making a purchase.
Purchasing - can I order by phone?
The web site is a secure method for entering your order and allows you, the customer, to enter your personal information and ensure that is correct. If you prefer, one can place an order by phone - 866-XEN-TANS. You can talk to one of our friendly customer service representatives 24 hours a day and 7 days a week.
PERSONAL INFORMATION
Personal information - what info is required?
When shopping on xen-tan.com (online) - we obtain the information needed to complete your transaction. This may include your name, address, telephone number, email address and account number if paying by credit or debit card.
Personal information - is it shared outside our company?
Only the personal information needed to complete your transaction is required. Under no circumstances is your personal information divulged to anyone outside the company.
